Desert View Family Services & Counseling welcomes all patients and participates in various health plans. However, please note that Desert View may not be included in all plans offered by every health insurance company. We recommend that you contact your health insurance provider to verify whether your care at Desert View will be covered.
If Desert View is not contracted with your insurance company, you can still receive care. We will submit a bill to your insurance as a courtesy, but any amounts that your insurance does not cover will be your responsibility.
Patients with PPO, POS, or EPO plans have the flexibility to see healthcare providers and hospitals outside their preferred network, but they may incur higher out-of-pocket costs. Conversely, patients with HMO plans may be limited to in-network providers. Seeking care outside the HMO network could result in loss of coverage and leave the patient responsible for the full cost.
To determine your individual coverage, please contact your insurance carrier. You can find a phone number for your insurer on your insurance card. Below is a list of some of the most commonly accepted health insurance plans and government programs in which Desert View participates.
Who will bill my insurance? Desert View Family Services and Counseling will first bill your health insurance company on your behalf.
If the bill remains unpaid because the insurance company states that you no longer have health insurance coverage?
We will send you a bill directly.
If you have changed insurance companies, please contact us as soon as possible so we can update the information on file and bill the account correctly.
If you received a billing statement that only shows total charges, you can request an itemized bill. To obtain a copy of an itemized statement, please contact Teri at 505-326-7878 ext. 113.
If you hold coverage under both your insurance and your spouse’s insurance, and your spouse’s deductible is lower, can we bill their insurance instead? Unfortunately, due to a provision called coordination of benefits, we are required to bill the insurance that is considered primary for you. Any health insurance for which you are the primary holder must be billed before any other insurance.
How much will I need to pay? Refer to your insurance policy, which should explain your benefits. The contract is between you and your insurance agency.
If you do not have insurance, we have options available, and we encourage you to visit our financial arrangements page.
To determine if you qualify for payment assistance, please contact our office between 8:00 a.m. and 4:30 p.m., Monday through Friday, or call 505.326-7878.
For questions about Medicare, please visit www.medicare.gov for more information.
When you visit Desert Views’ Family Services & Counseling Clinic, payment or payment arrangements will be required for all scheduled services before the service are rendered. This includes co-pays, co-insurance, deductibles, and outstanding balances. We accept cash or credit card. If you are unable to pay at the time of service, you must have a previous payment arrangement approved by management.
If you have questions or need assistance with payment arrangements, please contact our billing office at 505-326-7878 ext. 113.
If You Have Insurance (private/commercial to include Medicare and and all Medicaid(s)
For our insured patients, we will file a claim on your behalf. We will send you a statement showing that we have filed the claim.
Important note: If your insurance company is one of those we do not have a contract with, we will allow them 60 days to pay before we bill you directly.
If You are a Self-Pay Patient
Desert View has programs designed to help you manage payment of your bill. For more information about these programs, please call the number provided on your statement.
If you are American/Indian/Alaskan Native (AI/AN), you may request IHS to pay all or part of your bill, but you must notify the Purchased/Referred Care (PRC) program at your IHS service unit of the care you received. To contact the PCR program at Northern Navajo Medical Center call 505.368.6070.
After becoming a patient of Desert View Family Services Counseling, you will receive a welcome email from “Insync” Portal (our electronic health record system) where you can access your patient records, prescription requests and billing information.
We have 3 alternative billing arrangements to choose from: You can either pay your bill online through our patient portal, sendi your payment via mail or you can also call our office with your credit card and we can email you a receipt. Our billing office addresses are as follows:
Desert View Family Services & Counseling
6100 E Main St
Farmington, New Mexico 87401
Billing: 505-326-7878 ext 113.
