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Billing and Paying Your Bill

Accepted Insurance

Desert View Family Services & Counseling welcomes all patients and participates in many health plans. However Desert View is not included in all plans that each health insurance company offers. Please contact your health insurance plan to verify that your care at Desert View will be covered.

If Desert View is not contracted with your insurance company, it does not mean that you cannot receive care. We will send a bill to your insurance company as a courtesy, but any amounts your insurance company does not pay are your responsibility.

Patients with PPO, POS or EPO plans are allowed to see healthcare providers and hospitals outside their preferred network, but may have higher out-of pocket costs. Patients with HMO plans may be restricted only to in-network providers. Going outside of the HMO network could forfeit coverage and place the entire financial burden on the patient.

Contact your insurance carrier to determine your individual coverage. Your insurance card will have a contact phone number. Below is a listing of the most commonly accepted health insurance plans and government programs in which Desert View is participating.

Commercial Health
Insurance Plans

  • Agile
  • Aetna
  • Amerigroup
  • Blue Cross BlueShield (Commercial)
  • Centurial Care
  • Cigna
  • City of Aztec EOP
  • City of Bloomfield EOP
  • City of Farmington EOP
  • EBC (Employee Benefits Consultants)
  • Evercare/United Community Health
  • Falling Colors
  • Optum Health
  • Presbyterian Health Plan
  • United HealthCare
  • Web TPA
  • UFCW
  • Tall Tree/Cigna

Network Plans

  • Aetna Network
  • Arizona Foundation of Medical Care
  • Great West/Cigna
  • Health Payors Organization
  • Integrated Health Plan
  • Magellan Health
  • Multiplan
  • San Juan IPA
  • SPN/Presbyterian Network
  • United HealthCare

Government Programs

  • Indian Health Services
  • Medicaid
  • Medicaid Salud Programs
  • Presbyterian
  • Molina
  • BlueCrossBlueShield
  • United HealthCare
  • Medicare – Standard Part A and Part B
  • Medicare Advantage
  • Presbyterian PPO (PPO only not HMO)
  • Humana
  • New Mexico Breast and Cervical Program
  • Workman’s Compensation

Frequently Asked Billing Question

Desert View Billing

When you visit Desert Views’ Family Services & Counseling Clinic, payment or payment arrangements will be required for all scheduled services before the service are rendered. This includes co-pays, co-insurance, deductibles, and outstanding balances. We accept cash or credit card. If you are unable to pay at the time of service, you must have a previous payment arrangement approved by Teri or Rick.

If you have questions or need assistance with payment arrangements, please contact our billing office at 505.592-0263 (ask for DeYan)

If You Have Insurance (private/commercial to include Medicare and and all Medicaid(s)
For our insured patients, we will file a claim on your behalf. We will send you a statement showing that we have filed the claim.

Important note: If your insurance company is one of those we do not have a contract with, we will allow them 60 days to pay before we bill you directly.

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If You are a Self-Pay Patient

Desert View has programs designed to help you manage payment of your bill. For more information about these programs, please call the number provided on your statement.

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  • Apply for Medicaid (if eligible)
  • Interest-free payment plan up to 12 months
  • Self-pay discount
  • Financial Assistance from our State General Funds or State Grant Program)
If you do not have health insurance, one of our C.A.R.E. Coordinators can assist you with insurance enrollment through the health insurance exchange or with Medicaid eligibility. Call our C.A.R.E. program at 505-326-7878 ext 500 (Ariel or ext 501 (Priscilla) for assistance or other resources.
If you are American/Indian/Alaskan Native (AI/AN), you may request IHS to pay all or part of your bill, but you must notify the Purchased/Referred Care (PRC) program at your IHS service unit of the care you received. To contact the PCR program at Northern Navajo Medical Center call 505.368.6070.​

After becoming a patient of Desert View Family Services Counseling, you will receive a welcome email from “Insync” Portal (our electronic health record system) where you can access your patient records, prescription requests and billing information.

We have 3 alternative billing arrangements to choose from: You can either pay your bill online through our patient portal, sendi your payment via mail or you can also call our office with your credit card and we can email you a receipt. Our billing office addresses are as follows:

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Desert View Family Services & Counseling
6100 E Main St
Farmington, New Mexico 87401

Billing: 505.592-0263

More Billing Questions

Who will bill my insurance?

Desert View Family Services and Counseling will first bill the health insurance company on your behalf.

If the bill is unpaid because the insurance company states you no longer have health insurance coverage, we will send you a bill.

If you have changed insurance companies… contact us as soon as possible so we can change the information on file and bill the account correctly.

I received a billing statement, but all it shows are total charges. Can I ask for an itemized bill? Yes. If you would like a copy of an itemized statement, please contact business services, 505.592-0263. (DeYan)

I have coverage under both my insurance and my spouse. Since the deductible is less under my spouses insurance, can you bill their insurance and not mine?

Unfortunately, under a provision called coordination of benefits, we are required to bill the insurance that would be considered primary for you. Any health insurance for which you are the primary holder must be billed before any other health insurance.

How will I know how much I will need to pay? Your insurance policy should explain your benefits, the contract is between you and your insurance agency. If you do not have insurance we have options and we encourage you to visit our financial arrangements page. To determine if you qualify for payment assistance, contact a San Juan Regional Medical Center Financial Counselors near our main hospital registration between 8:00 a.m. to 4:30 p.m., Monday through Friday, or call 505.609.6288 or 1-800.878.6180.

Where can I find answers to questions about Medicare? Go to www.medicare.gov for more information on Medicare.

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