Family Support Services (FSS)

Family Support Services (FSS)

About this service

  • Family Support Services is a multifaceted, short-term, community based program.
  • The intent of the program is the help the family through setting goals to meet the basic needs of their children, provide parenting support, and prevent future maltreatment.
  • FSS is a goal oriented program designed to assist families who have CYFD (Children’s Youth & Families Department) involvement. We assist families to local resources such as counseling, housing, medical, and financial assistance and more.


  • Families who have substantiated or unsubstantiated cases of abuse or neglect and are in need of support and case management.
  • If a family is needing a longer term service, more intensive service, or have higher safety concerns we can transfer from FSS to IFSS with CYFD involvement in that decision.

Duration and Referral

  • FSS works with families from 6 weeks to 6 months depending on needs and progress on goals.
  • CYFD referrals will be priority but FSS can also receive referrals from (JJS) Juvenile Justice Services , Licensed childcare facilities, and NM Pre-K providers.


  • A caring commitment to family success
  • Advocacy for social services and housing
  • Allowing for the exchange of information between CYFD and community providers (serving as the families ally)
  • Conflict management skills
  • Connection to community services
  • Crisis Intervention
  • Family Communication Skills
  • Flexible hours to accommodate family schedules
  • Home Visits
  • Keep appointments with providers
  • Life Skills Training
  • Monitoring the family’s use of services
  • Parenting Classes
  • Teamwork to prioritize needs and set goals
  • Transportation Assistance
  • Working with the family to enhance the use of services
  • Wraparound Services
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